General Terms and Conditions of Sale
Art. 1 – General Provisions
By browsing this area, the user accesses manuelametra.com, available via the URL: www.manuelametra.com. Browsing and transmitting a purchase order on the site imply acceptance of the Conditions and Data Protection Policies adopted by the site as indicated herein.
These General Terms and Conditions of Sale apply to the sale of products exclusively for purchases made on the site in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code (Legislative Decree No. 206/05 as amended by Legislative Decree No. 21/14 and Legislative Decree No. 70/03) by:
Artist and Art Therapist Manuela Metra
Place of birth: Milan
Date of birth: 07/02/1971
Atelier: Via Privata Cascia 6, 20128 Milan
VAT number: 10366050960
Before accessing the products provided by the site, the user must read these General Terms and Conditions of Sale, which are deemed to be accepted unequivocally at the time of purchase.
Users are invited to download and print a copy of the purchase form and these General Terms and Conditions of Sale, the terms of which manuelametra.com reserves the right to unilaterally modify without notice.
The site and its products can be accessed and purchased in the following languages:
Italian, English
Art. 2 – Object
These General Terms and Conditions of Sale govern the offering, submission, and acceptance of purchase orders for products on manuelametra.com. They do not govern the provision of services or the sale of products by parties other than the seller who may be present on the same site through links, banners, or other hypertext connections.
Before placing orders and purchasing products and services from such third parties, we recommend verifying their terms of sale.
Art. 3 – Conclusion of the Contract
To conclude the purchase contract, the user must complete an electronic form and transmit it by following the relevant instructions.
The form contains a reference to these General Terms and Conditions of Sale, images of each product and its price, available payment methods, delivery methods and costs, a reference to the right of withdrawal, and procedures and timelines for returning purchased products.
Before concluding the contract, the user will be asked to confirm that they have read these General Terms and Conditions of Sale, including the Right of Withdrawal Information and Data Protection Policy.
The contract is considered concluded when the seller receives the electronically completed form from the user, subject to verification of the accuracy of the data provided.
The buyer will be obligated to pay the price upon completion of the online order process by clicking the “PayPal Pay Now” button at the end of the guided procedure.
Once the contract is concluded, the seller will process the order.
Art. 4 – Registered Users
By completing the registration process, the user agrees to follow the site’s instructions and provide correct and truthful personal data.
Confirmation releases manuelametra.com from any liability regarding the data provided by the user. The user agrees to promptly inform manuelametra.com of any changes to their data at any time.
If the user provides inaccurate or incomplete data, or if there are disputes regarding payments, manuelametra.com reserves the right to suspend or deactivate the service until the discrepancies are resolved.
When creating a profile, manuelametra.com assigns a username and password to the user. The user acknowledges that these credentials constitute the validation system for site access and that any actions taken using these credentials are binding.
The user agrees to keep their login details confidential and to handle them with due care and diligence, refraining from sharing them with third parties.
Art. 5 – Product Availability
Product availability refers to real-time availability at the moment the buyer places the order. However, this availability is purely indicative as multiple users may be purchasing the same products simultaneously.
Even after sending the order confirmation email, partial or total unavailability of goods may occur. In this case, the order will be automatically adjusted by removing the unavailable product, and the buyer will be immediately informed via email.
If the buyer requests the cancellation of the order, resolving the contract, manuelametra.com will refund the amount paid within 29 days from the moment it becomes aware of the buyer’s decision to cancel.
Art. 6 – Offered Products
manuelametra.com sells:
- Handmade wabi sabi ceramics in stock
- Custom-made artistic wabi sabi ceramics for photography sets and home decor
- Fine Art Photographs
- Paintings
- Services
- A poetry collection
The complete offering is detailed on our website at: https://www.manuelametra.com
Art. 7 – Payment Methods and Prices
Product prices are as indicated on the site unless there is an obvious error.
In case of an error, manuelametra.com will notify the buyer as soon as possible, allowing them to confirm the order at the correct price or cancel it. manuelametra.com is not obliged to supply products at an incorrectly stated lower price.
Site prices include VAT but exclude shipping costs. Prices are subject to change at any time, but changes do not affect confirmed orders.
Once the desired products are selected, they will be added to the cart. The purchase process is guided, and order details can be modified before payment.
Accepted payment method:
- PayPal
Art. 8 – Delivery
manuelametra.com ships throughout Italy, except the Vatican City State and the Republic of San Marino.
Delivery is made to the user’s provided address at the time of purchase.
Estimated delivery times:
- In Italy: within 7 days if products are ready, up to three months if custom-made.
- In the EU: within 7-10 business days if products are ready, up to three months if custom-made.
If delivery is not possible, the order will be sent to storage, and a notification will be provided with information on how to arrange a new delivery.
If delivery is not possible after 30 days due to the buyer’s absence, the contract will be terminated, and all amounts paid, including shipping costs (excluding additional costs for alternative delivery methods), will be refunded within 29 days.
Shipping costs are borne by the buyer and are explicitly displayed during the order process.
Art. 9 – Transfer of Risk
The risk of loss or damage to products passes to the buyer upon delivery. Ownership is transferred upon full payment, including shipping costs.
Art. 10 – Warranty and Compliance
The seller is responsible for any product defects, including non-conformity with orders, under Italian law.
For consumer contracts, this warranty applies if defects appear within 24 months from delivery and are reported within 2 months of detection. If non-conformity is found, the buyer may request a repair, replacement, price reduction, or contract termination.
Return costs for defective products are borne by the seller.
Art. 11 – Right of Withdrawal
Art. 11 – Withdrawal
In accordance with the legal provisions in force, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.
In the case of multiple purchases made by the buyer with a single order and delivered separately, the term of 30 days starts from the date of receipt of the last product.
The user who intends to exercise the right of withdrawal from the purchase can send an email, indicating the order number and name of the user, to:
atelier@manuelametra.com
The buyer must also exercise the right of withdrawal by sending any explicit declaration containing the decision to withdraw from the contract or alternatively send the standard withdrawal form, referred to in Annex I, part B, Legislative Decree 21/2014, not mandatory.
The goods can be returned to any point of sale in Italy, as indicated on our web page, as well as sent to:
Manuela Metra
Via Privata Cascia 6
20128
Milan
Italy
The goods must be returned intact, in the original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products subject to withdrawal within a maximum period of 14 days, including any shipping costs.
As provided for by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, the site can suspend the refund until receipt of the goods or until the buyer has demonstrated that he has returned the goods.
The right of withdrawal will not apply if the services and products of manuelametra.com are included in the categories of art. 59 of Legislative Decree 206/2005.
The site will carry out the refund using the same payment method chosen by the buyer during the purchase. In the case of payment made by bank transfer, and if the buyer intends to exercise his right of withdrawal, he must provide the bank details: IBAN, SWIFT and BIC necessary for carrying out the refund.
Art. 12 – Data processing
By using the site, the user authorizes the processing of his/her personal data. This information is also valid for the purposes of Article 13 of EU Regulation no. 2016/679, relating to the protection of natural persons with regard to the processing of personal data and the free circulation of such data.
The data controller is Manuela Metra.
The data processor, appointed by the owner, is Manuela Metra.
The data will be processed at Via Privata Cascia 6, 20128 Milan.
The data is processed exclusively electronically, using IT tools and media designed to ensure the security and confidentiality of the data. The stored information is protected from unauthorized access.
The data provided by users in relation to purchase orders, payments (which may contain name, address, contact details), IP address, and all other data communicated are processed.
The purpose of using such data is the execution of the purchase order and payments, the communication of the data to third party payment and shipping service providers as well as informational contacts regarding the activities and services of the site, commercial offers from affiliated companies and commercial partners.
The provision of data and consent to processing for the purposes of the contract or the fulfillment of the order and the related payment is necessary for the conclusion itself as well as for the execution of the contract, therefore the refusal to provide such data or to give consent to the related processing results in the impossibility for the user to purchase the products and services offered.
The provision of data and consent to processing for the purposes of commercial communications is optional. However, any refusal to provide such data or to give consent to the related processing may result in the impossibility for the user to receive such additional services.
The user always has the right to have his/her data updated, rectified or integrated, to have it deleted, transformed into anonymous form or blocked if it has been processed in violation of the law, including data whose retention is not necessary for the purposes for which the data was collected or subsequently processed, to have the operations brought to the attention, including their content, of those to whom the data was communicated or disclosed, except in the case where such fulfillment proves impossible or involves the use of means manifestly disproportionate to the right protected.
The user has the right to object, in whole or in part, to the processing of personal data concerning him/her for legitimate reasons, even if pertinent to the purpose of the collection and processing of personal data concerning him/her for the purpose of sending advertising or direct sales material or for carrying out market research or commercial communication.
The user may also revoke at any time the consent to the processing of his/her data previously given to manuelametra.com.
All rights provided by EU Regulation 2016/679 can be exercised by the user by writing to the following email: atelier@manuelametra.com
At the first visit, the user will be invited to choose their language and will be offered the possibility of saving the preferred language. To this end, the user authorizes the use of identification codes called cookies, i.e. small files sent from your internet server and recordable on the hard disk of the user’s computer.
The hard disk collects information on the user’s language preference and stores the pages of the site visited. Cookies are used to prevent the user from receiving the same information repeatedly or in the wrong language, and to adapt the content and presentation of the site to the type of browser the user uses.
Art. 13 – Safeguard clause
In the event that one of the clauses of these General Conditions of Sale is void for any reason, this will in no case compromise the validity and compliance with the other provisions contained in these General Conditions of Sale.
Art. 14 – Contacts
Any request for information may be sent by email to the following address atelier@manuelametra.com, by telephone to the following telephone number: +39 3423207242, and by post to the following address:
Via Privata Cascia 6, 20128 Milan
Art. 15 – Applicable law and competent court
These General Conditions of Sale are governed by Italian law and interpreted in accordance with it, without prejudice to any different mandatory prevailing rule of the country of habitual residence of the purchaser. Consequently, the interpretation, execution and termination of the General Conditions of Sale are subject exclusively to Italian law.
Any disputes inherent and/or consequent to the same shall be resolved exclusively by the Italian judicial authority. In particular, if the buyer is a Consumer, any disputes shall be resolved by the court of the place of domicile or residence of the same in accordance with the applicable law.
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